No worries, direct service
In the medical industry, time is a precious resource. We deeply understand the significance of response speed to our customers, and thus have established an efficient and multi-level response mechanism that covers multiple core cities and regions across the country.
The response mechanisms include:
📞 7×24 hours multi-channel contact support: telephone, wechat customer service, online form, email all unobstructed
⏱️ Graded Response criteria:
General service: Response within 2 hours, processing within 24 hours
Emergency service: Response within 15 minutes, on-site handling within 4 hours
🚚 Nearby dispatch system: Technical engineers are matched by geographical location and set off quickly
📲 Visualizing Service status: Every service request can be tracked online to avoid "sinking into the sea"