Efficient, professional, and always online expert team
We are well aware that the value of every medical technology product not only comes from its performance, but also depends on every stability of its implementation and use.
We are equipped with an experienced technical support team covering multiple dimensions such as medical engineering, clinical applications, life sciences and intelligent system development, capable of providing targeted technical solutions for different customer groups (such as hospitals, rehabilitation centers, research institutions, and home users).
RoJure Medical Technology has established a professional technical support team composed of medical engineers, biological researchers and IT system experts, providing 7× 24-hour support services covering the entire product line.
We offer:
📘 product usage training: including in-person operation guidance, remote teaching videos, digital manual
🛠️ Equipment Deployment support: Assistance with site selection, installation, commissioning and initial operation monitoring
💡 Clinical scenario consultation: Personalized configuration based on ICU scenario, rehabilitation department, home use
⚙️ System integration service: Support for data integration of some products with HIS/LIS system